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The voice of Joyce: United we stand

I’ve been thinking about the power of magical thinking, dear reader.  This has happened to me, what about you?   We are so sure of the  rightness or our opinions, our ” take ” on a situation, we merely state our case and then wonder why didn’t everyone agree with ” my” , ” our”, brilliant conclusion. Me or us vs them , rather then we.
It takes time to get to ” we”. A lot of persuasion and education, it’s not a Eureka moment, it’s more of a ” shit happens or happened”, now what? The now what, follows when people want change and realize, right or wrong no longer matters, only correcting the situation matters.

Which brings me to how we managed contamination of Streptomycin at PFIZER. ( I’ve told this story before, I know!) We  all gathered in one room. Charts  in hand and on several stands, as we confirmed the problem, confined the problem, stopped the line and worked on uncovering everything we knew about the  manufacturing set up. Everyone was involved, hourly personnel, management. No blame cast. We found the problem.  Cleaned the space and started the line again in less then 24 hours. A win win. Every problem can present an opportunity to do better .

“the heart and pulse of the Middle Class”

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